CUSTOMER EXPERIENCE PARADIGM : THE DISCONNECT EXPERIENCE

107-2012: Customer Experience Modeling

Companies with large customer bases and high volumes of service interactions often have a number of customers who experience a service failure. The impact on these customers involved can be significant, and has the potential to be disproportional to the root cause of the incident. For complex and dynamic businesses, the continuous introduction of new products and services can create conditions ...

A Customer Experience: Implementing XP

Escrow.com began implementation of XP as its development process in December 2000, in parallel with other significant organizational changes. This document describes the philosophical, logistical, physical and organizational changes that occurred both to enable XP implementation, and as a result of XP implementation. Implementation challenges as well as ongoing benefits of the XP process are di...

Customer Experience Optimization in Wireless Networks

Optimizing Business Processes to Enhance Customer Experience

Applying Model-Driven Paradigm: CALIPSOneo Experience

Model-Driven Engineering paradigm is being used by the research community in the last years, obtaining suitable results. However, there are few practical experiences in the enterprise field. This paper presents the use of this paradigm in an aeronautical PLM project named CALIPSOneo currently under development in Airbus. In this context, NDT methodology was adapted as methodology in order to be...